REFUND & EXCHANGE
All our products have a 30-Day Money Back Guarantee. Products purchased within 30 days can be returned for a refund or exchange.
Please note that our refund procedure is based on Paypal Policy. You can check the Policy in detail on the link.
Simply follow 3 easy steps!
1. Submit the Refund & Exchange Request form below.
2. Our Customer Support Team will review your request and approve for returning products case by case.
3. Once the request is approved, please return the product back to the following address.
NEWVIT CO., LTD. (Customer Support Team)
4F, Socheon Bldg., 706 Yeongdong-daero,
Gangnam-gu, Seoul, Korea 06075
Tel.: +82 (0)2 544 8985
Provide the tracking number of your returned package to our Customer Support Team (firstname.lastname@example.org) for the quick processing and to get updated for the package arrival at our facility.
(Please note NEWVIT CO., LTD. is not liable for any lost or stolen return package during transit or delivery.)
Requirements for Return
• Must provide a valid Order ID from www.stillmind.com or a proof-of-purchase form the authorized dealers.
• Returned products must be in the original packaging without any missing content.
• Returned products not in the original packaging with any missing content are subject to the minimum $5 USD restocking fee.
• All shipping costs including returning and exchanging will be at customer’s cost unless stated otherwise.
NON-REFUNDABLE OR NON-EXCHANGEABLE CASES
• All the items for sale, discounts and promotions.
• Product value has been remarkably decreased due to the customer’s usage (damaged or modified).