www.stilmind.com (hereinafter referred to as “STIL ”) are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with STIL .
Please let us know if you have received any defective items by contacting us here: email@example.com
The STIL warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.
This limited warranty does not cover misuses, modifications, discoloration and external causes such as acts of nature. This warranty also not cover normal wear and tear or damages causes to any non-STIL products used with our product.
STI:L 1-Year Warranty*
STIL offers a 1-year limited manufacturer warranty on a majority of STIL products. STIL products purchased from distributors or resellers are not covered by the 1 year warranty. Certain STIL products may have different warranties, which will be explicitly stated here. Examples of products with different warranties are, but not limited to, screen protectors, chargers, cables, backpacks, and glass products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official STIL online stores are covered by these warranties. STIL products sold by any other seller(s) on these platforms will not qualify.
STI:L Lifetime Warranty*
STIL offers a limited lifetime warranty for all STIL screen protectors excluding glass screen protectors. This warranty is only valid for screen protectors that are considered defects. Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, etc. caused by the owner are not covered under this warranty. Important Note: This warranty excludes all glass products. Visit the official STIL Support Center and see “Glass Replacement Program” for more information.
STI:L 30-Day Money Back Guarantee
All products purchased directly from STIL are covered by our 30-day money back guarantee. Visit the official STIL Support Center and see “Refund and Exchange Policy” for more information.
How to submit a warranty:
You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at firstname.lastname@example.org or fill out warranty claim request.
Return the package to :
Newvit Co., LTD – Warranty
4th floor, Socheon Bldg, 706 Yeongdong-daero, Gangnam-gu, Seoul, Korea
Include all the information above in your package to ensure prompt processing of your warranty claim.
All shipping costs for sending back your case will be in the responsibility of the case owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to STIL , we are not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by STIL , the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, STIL , under its judgment and discretion, will repair, replace, or recondition the product. STIL . will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to STIL . will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to legal department for further actions. These counterfeit items will not be returned once in the possession of STIL .
Except for the express warranties provided herein, STIL makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, STIL will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
STIL reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit STIL product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner’s usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
STIL reserves the right to replace, repair, rebuild, and recondition products at STIL’s sole option. If the product under warranty becomes inactive or no longer in production, STIL reserves the right to replace the inactive product with a similar or better product in accordance to STIL judgment and discretion.
Excluding the express warranty provided, STIL in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any STIL product, including, but without limitation, device damage, data loss, or personal injury.
*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.